b2b saas tool for analyzing ai chatbots

b2b saas tool for analyzing ai chatbots

The ultimate analytics tool designed to elevate your Gen-AI product.

The ultimate analytics tool designed to elevate your Gen-AI product.

The ultimate analytics tool designed to elevate your Gen-AI product.

Company

Coxwave

Role

Product Designer

Tenure

Aug 2023 - May 2024

Project Type

Personal project

Deliverables

Mobile App

Duration

12 weeks

Tools

Figma

Starting my design career as a
Align AI product designer

Starting my design career as a
Align AI product designer

Intro

I was the first product design hire at Align AI, a startup dedicated to optimizing AI chatbot

products and making them accessible to all. (Think Google Analytics for Chat-GPT)



Roles & Responsibilities

My role was to lead all designs for Align AI's B2B SaaS product.

I worked on projects revolving around Onboarding, Dashboard, Semantic Search, etc.

Selected Work

01

Session Detail

Overview

Align AI's initial B2B product centered on natural language semantic search. After releasing the MVP, we conducted several usability testings on the search feature and improved the design for better readability.


My role

I drove the redesign of the search results page, including the chat session details page, to better highlight the most relevant parts of conversations and create a more spacious layout for chat data and metadata.


Skills

End-to-End Product Design, User Testing, UX Research, Design System


Timeline

3 months (Q1 - Q2 2024)

02

Dashboard

Overview

While users were impressed with the search feature, they often felt unsure about what to search and preferred a more traditional dashboard where they could view chat data statistics at a glance.


My role

I drove the entire Dashboard feature to showcase both positive and negative interactions between the user and the AI assistant, categorizing the reasons behind these experiences, and suggesting actionable insights.


Skills

End-to-End Product Design, UX Research, Design System


Timeline

2 months (Q4 2023)

03

Rebranding

Overview

In an effort to make our B2B offerings more attractive to potential clients, we completely redesigned the product from front to back.


My role

I was in charge of all aspects of the revamp, including:

  • Design System (components, Figma library construction, iconography, guidelines, and overall styling)

  • Product branding (Logo, typography, colors, composition)

  • Marketing material (web landing pages, emails, blogs, templates)


Skills

Design Systems, Branding, Visuals, Web Design (Framer)


Timeline

4 months (Q4 2023 - Q1 2024)

My time at Align AI

My time at Align AI

Working as a product designer in the rapidly evolving AI field was both challenging and rewarding.


With this technology being so new, I had to adapt quickly, learn on the fly,

and develop design solutions that kept pace with constant change.


This experience not only pushed me to innovate rapidly but also helped me grow significantly as a versatile product designer.
I can’t wait to take these new experiences and skills to my next role.

Copyright © 2024, Designed with love by Sumin Seo

Copyright © 2024, Designed with love by Sumin Seo

Copyright © 2024, Designed with love by Sumin Seo